CEO, Futurist, strategist, mytravelresearch.com
MyTravelResearch.com founder Carolyn Childs’ passion is empowering travel organisations to succeed. Her career spans 30+ years & 35+ countries she has been working with airports and airlines since she first entered the travel industry where her first project was an airport intercept study at Malaga and Gibraltar Airports.
She spent 5 year’s heading the research function for the International Air Transport Association (IATA) where she oversaw major customer profiling and satisfaction studies at airports around the world. After Rebecca Rowland (now of Midas Aviation) founded the IATA Airport Monitor she took on responsibility for this study among many others. Her other roles included policy and consulting work with Travel Trends International (including work for Aer Rianta – the Irish Airports’ Authority – and on the campaign to end grandfather rights at Heathrow), heading the travel vertical research giant TNS’ Australian travel vertical (now Kantar Insights) and as head of the Travel Research Centre. She is a top-rated speaker; has published an e-book on emerging markets and white papers on Aviation Policy (Taxes and ASEAN Liberalisation), Key Trends, Markets (e.g. India) and Tourism Sectors (Culture & Heritage, Luxury Travel). She is Immediate Past President TTRA Asia-Pacific Chapter, a Certified Member of the Market Research Society, a member of WTACH’s (World Tourism Association for Culture and Heritage) Advisory Panel and was on the UNWTO Panel of World Tourism Experts.